Returns and Refunds
A clear process for eligible returns from customers in Bangladesh.
If an item arrives damaged, incorrect, or does not match your order, contact us promptly with your order number and clear photos or video of the item and packaging.
Eligible returns
To be eligible, an item should be unused, in its original condition, and returned with all tags, accessories, and packaging where applicable. Items that have been used, altered, or damaged after delivery may not be eligible.
How to request a return
Contact customer care with your order number, mobile number, reason for the request, and supporting photos or video. We will review the request and confirm the next steps, including collection or return instructions.
Refunds and replacements
After an approved return is received and inspected, we will confirm whether a replacement, store credit, or refund applies. Refund timing and the method used depend on the original payment method and the payment provider.
Non-returnable items
Certain hygiene-sensitive, personalised, clearance, or promotional items may not be returnable unless they arrive damaged or incorrect. Any product-specific conditions are shown on the product page or at checkout.
Delivery fees
Return delivery fees may apply where the return is not caused by a damaged, incorrect, or defective item. We will confirm any applicable fee before arranging the return.